Delivery Policy
Thank you for shopping with DJAM ZONE. We aim to make your shopping experience smooth and reliable. This Delivery Policy explains how we handle shipping, delivery times, and order tracking.
1. Processing Time
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
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If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Methods & Delivery Time
We partner with trusted carriers to ensure your order arrives safely.
Estimated delivery times (after processing) are as follows:
| Location | Estimated Delivery Time |
|---|---|
| Domestic (within your country) | 3–7 business days |
| International | 7–21 business days |
Note: Delivery times may vary depending on your location, customs delays, or unforeseen circumstances.
3. Shipping Rates
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Shipping fees are calculated at checkout based on your location and package weight.
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We occasionally offer free shipping promotions — keep an eye on our website or newsletter for updates!
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your shipment directly through the carrier’s website or through the link provided in the email.
5. Incorrect or Incomplete Address
Please ensure your shipping details are accurate before placing an order.
DJAM ZONE is not responsible for orders shipped to incorrect addresses provided by the customer.
If your package is returned to us due to an incorrect address, you may be responsible for additional reshipping costs.
6. Delayed or Lost Packages
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While we do our best to ensure timely delivery, DJAM ZONE cannot be held liable for delays caused by carriers, weather, or customs.
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If your order appears lost or delayed, please contact us at [insert email], and we’ll assist in locating your package.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of receiving it.
Provide your order number, photos of the item and packaging, and a brief description of the issue so we can resolve it quickly.
8. International Deliveries
International customers are responsible for any customs fees, duties, or taxes imposed by their country.
We cannot control or predict these charges and recommend checking with your local customs office for more information.
9. Contact Us
If you have any questions about your order or delivery, reach out to us at:
📧 Email: [madelineneriul7@gmail.com]
Our team
FAQ
Contact Us
Can I modify or cancel my order after placing it?
You can request changes or cancellation within 24 hours of placing your order. Once your order has been processed or shipped, we cannot make changes. Please see our [Cancellation Policy].
At DJAM ZONE, we understand that sometimes plans change — and we’re here to help! This Cancellation Policy explains how you can cancel an order and what conditions apply.
1. Order Cancellation Window
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You may request to cancel your order within 24 hours of placing it.
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After 24 hours, your order may already be processed or shipped, and cancellation may no longer be possible.
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To request a cancellation, please contact us immediately at [insert your email] with your order number and “Cancellation Request” in the subject line.
2. Processed or Shipped Orders
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Once your order has been processed or shipped, it cannot be canceled.
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If you no longer want the item, you can wait for it to arrive and then follow our Return Policy to send it back.
3. Pre-Orders & Custom Items
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Custom or made-to-order items cannot be canceled once production has started.
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Pre-order items may be canceled only before shipment.
4. Refunds for Canceled Orders
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Approved cancellations made within the allowed time frame will be refunded to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. DJAM ZONE’s Right to Cancel
DJAM ZONE reserves the right to cancel any order for reasons such as:
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Product out of stock or discontinued
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Payment or billing issues
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Suspected fraudulent activity
If your order is canceled by us, you will receive a full refund and a notification email.
6. Contact Us
For all order cancellations or related inquiries, please contact:
📧 Email: [madelineneriul7@gmail.com]