FAQ

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Can I modify or cancel my order after placing it?

You can request changes or cancellation within 24 hours of placing your order. Once your order has been processed or shipped, we cannot make changes. Please see our [Cancellation Policy].

At DJAM ZONE, we understand that sometimes plans change — and we’re here to help! This Cancellation Policy explains how you can cancel an order and what conditions apply.

1. Order Cancellation Window

  • You may request to cancel your order within 24 hours of placing it.

  • After 24 hours, your order may already be processed or shipped, and cancellation may no longer be possible.

  • To request a cancellation, please contact us immediately at [insert your email] with your order number and “Cancellation Request” in the subject line.

2. Processed or Shipped Orders

  • Once your order has been processed or shipped, it cannot be canceled.

  • If you no longer want the item, you can wait for it to arrive and then follow our Return Policy to send it back.

3. Pre-Orders & Custom Items

  • Custom or made-to-order items cannot be canceled once production has started.

  • Pre-order items may be canceled only before shipment.

4. Refunds for Canceled Orders

  • Approved cancellations made within the allowed time frame will be refunded to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. DJAM ZONE’s Right to Cancel

DJAM ZONE reserves the right to cancel any order for reasons such as:

  • Product out of stock or discontinued

  • Payment or billing issues

  • Suspected fraudulent activity

If your order is canceled by us, you will receive a full refund and a notification email.

6. Contact Us

For all order cancellations or related inquiries, please contact:
📧 Email: [madelineneriul7@gmail.com]

What is your return policy?

At DJAM ZONE, we value your satisfaction and want you to love your purchase. If something isn’t right, we’re here to make it right. Please review our return and refund guidelines below.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 14–30 days of receiving your order (depending on your local policy).

  • Items must be unused, unworn, and in original packaging, with tags still attached.

  • Proof of purchase (order number or receipt) is required.

❗ Note: Certain items are not eligible for return, including:

  • Sale or clearance items

  • Custom-made or personalized items

  • Accessories or intimate items (for hygiene reasons)

2. How to Start a Return

To initiate a return:

  1. Contact us at [insert your store email] with your order number, item name, and reason for return.

  2. Once your request is approved, we’ll provide the return address and next steps.

  3. Ship the item back to us in secure packaging.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Please contact us within 48 hours of delivery.

  • Include photos of the item and packaging, along with your order number.
    We’ll quickly replace the item or offer a full refund.

4. Refunds

  • Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • Shipping fees are non-refundable, except when the return is due to our error.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or payment provider (it may take time to post).

  2. Contact us at [insert your store email] if the issue persists.

6. Exchanges

We currently accept exchanges for the same item in a different size or color, if available.
If the replacement item is out of stock, we’ll process a refund instead.

7. Contact Us

If you have questions about returns, refunds, or exchanges, our support team is happy to help!

📧 Email: [madelineneriul7@gmail.com]

📱 Social Media: @DJAMZONE

How can i get support?

Our team is here to help with any questions or concerns about your order. You can reach DJAM ZONE Support through the following channels:

📱 Social Media: @DJAMZONE (Instagram / Facebook / TikTok)
🌐 Website Contact Form: Contact Us💬 Our support hours are Monday–Friday, 9 AM – 6 PM (EST). We typically respond within 24–48 hours.

Is my payment information secure?

Absolutely. DJAM ZONE uses encrypted payment gateways to ensure your personal and financial information stays protected.

Do you offer discounts or promo codes?

Yes! We occasionally offer special discounts and promotions. Subscribe to our DJAM ZONE Newsletter to stay updated on exclusive deals.

How can I track my order?

A: Once your order ships, you’ll receive an email with your tracking number and a link to follow your shipment’s progress.

What if an item I want is out of stock?

A: Some items may restock. You can join our mailing list or follow us on social media for restock updates.